Shipping, Returns, Exchanges

Shipping

All of our items are made to order just for you! Typically, it takes us about 5-7 business days to fulfill orders, then 3-5 business days for you to receive your item(s). As a small business, we are always striving to fulfill orders faster so that you get your orders as soon as possible. 

Our products are shipped through USPS and FedEx SmartPost.

Return Policy
At Bilingüe, we want you to love our products as much as we do! That's why, if you are not satisfied with your purchase, we will be happy to provide you with a refund or exchange within a week (7 days) of receiving the product(s). Any items returned or exchanged must be unwashed, unworn, and undamaged. 

Please note that unless you have received damaged, defective or the wrong item, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).

Refunds will be issued in the original form of payment. Please allow 1-2 weeks from the return ship date for your account to be credited. 

Returns Procedure
Send an email with your return or exchange information to yuliana@bilingueclothingco.com

In the email please include the following:

1. Order number 
2. Indicate whether it is a return or exchange
3. List of item(s) to be returned/exchanged
4. Reason for return/exchange

We will respond within 24 hours.

 

 

 

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